Rescue iOS and Andriod SDK

Overview

The Rescue In-App Support Android or iOS SDK allows your customers to establish a Rescue support session within your app. Take advantage of In-App Support:

• Gain access to end-user app issues and enable quicker diagnosis and problem resolution without the end-user ever leaving the app.
• Optimize the customer experience with a seamless, intuitive customer support solution.
• Reduce app abandonment levels.
• Maximize customer satisfaction.

Capabilities

The SDK enables your technician to use the following features with LogMeIn Rescue Technician Console:

• Retrieve device information.
• Chat with the end-user.
• Send a URL.
• See the app's screen.
• See a video stream from the user's camera (depending on configuration).
• Annotate the app's screen.
• Use VoIP audio connection (depending on configuration).
  Restriction: The Rescue Technician Console does not currently support VoIP audio connection.

Note: When using the In-App Support SDK with your app, memory and CPU utilization, power consumption as well as network data usage may increase.

Rescue Mobile Android SDK
Rescue Mobile iOS SDK