Site support model

There are three main types of user questions on this site. Each has a different support model.

Technical API and site issues

These are any issue which the site team will need to replicate to fix. They include:

  • Unexpected errors
  • Authentication problems
  • Rate limits

These can be reported using the Support Request Template .

Application issues

The APIs interact with product resources. If you are having trouble with:

  • Product settings
  • Product functionality and behavior
  • Account settings

Use the LogMeIn product support site.

Site documentation

If the documentation you encounter in the Help bot, or the menu-linked How-tos or FAQ, the Help bot includes an escalation path.