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How do I get support for the APIs?

Support for API-related issues crosses several domains and processes. In general:

Authentication

Most support issues are related to authentication. We suggest going through the authentication steps at least 3 times if you run into errors. Each time, start with a new OAuth client, and read the documentation. Important issues that often get missed are:

  • Maintain a file of all inputs and outputs as you proceed through authentication. This enables you to review your steps later on.
  • The access token 'principal' must be the same person that is logged into the application.
  • When in doubt, copy and paste the cURL examples provided. Modify these as the basis for your own testing.