Services

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Endpoints

Services endpoints allow your agents to generate, modify, and retrieve service records.

Call Type Object URL Description
Services
GET Services https://deskapi.gotoassist.com/v2/services Retrieve a list of all services
GET Service https://deskapi.gotoassist.com/v2/services/[id] Retrieve a specified service
POST Service https://deskapi.gotoassist.com/v2/services Create a new service
PUT Service https://deskapi.gotoassist.com/v2/services/[id] Update a specified service

Properties

 

Name Type Default Read Write Order Description
id String       The unique API ID to access this resource
_type String        
avatar_image_url String        
large_avatar_image_url String        
medium_avatar_image_url String        
small_avatar_image_url String        
super_small_avatar_image_url String        
name String     The name of the record
path String        
website String        
allow_direct_email Boolean        
time_is_billable Boolean        
users User        
groups Group        
customers Customer       The list of customers associated with the record
categories Category        
custom_fields Custom Field       The list of custom fields that can be set on records for this service
tags Array Of String        
not_resolved_incident_statuses Array Of String        
has_blank_not_resolved_status Boolean        
resolved_incident_statuses Array Of String        
has_blank_resolved_status Boolean        
default_hide_comments Boolean        
additional_fields Array Of String        
allow_portal_reassignable_incidents Boolean        
incident_types Array Of String        
incident_priorities Array Of String        
problem_types Array Of String        
problem_priorities Array Of String        
change_types Array Of String        
change_priorities Array Of String        
release_types Array Of String        
release_priorities Array Of String        

Filters

Property Name
id
first_name
last_name
email
active
name
name
dismissed
name
account
as_at
selector
service
record_type
service
service
user
billable
closed_at
closed
service
assigned_user
assigned_to_group_or_any_member
assigned_to_group
assigned_to_any_customer
assigned_to_any_user
name
active
open
closed
service
archived
changes
no_change
record_type
service
category
customer
service
category