Attachments

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Endpoints

Attachment endpoints allow your agents to generate, modify, and retrieve file attachments.

Call Type Object URL Description
Attachments
GET Attachment https://deskapi.gotoassist.com/v2/attachments/[id] Retrieve the metadata of an attachment
GET Attachment https://deskapi.gotoassist.com/v2/attachments/[id]/[filename] Retrieve the content of an attachment
POST Attachments https://deskapi.gotoassist.com/v2/attachments Upload one or more new attachments. This request should be a multipart POST with one or more files attached as the "files" parameter.

Properties

Name Type Default Read Write Order Description
id String     The unique API ID to access this resource
_type String        
filename String    
content_type String    
content_hash String      
owner User       The owner of the record
file_size Integer        
position Integer      
image_width Integer        
image_height Integer        
url String      
thumbnail_versions Array Of String        
thumbnail_urls Array Of String        
file_data String       Base64 encoded file data. This can be used to upload attachments inline as part of a larger update.

Filters

Property Name
id
first_name
last_name
email
active
name
name
dismissed
name
account
as_at
selector
service
record_type
service
service
user
billable
closed_at
closed
service
assigned_user
assigned_to_group_or_any_member
assigned_to_group
assigned_to_any_customer
assigned_to_any_user
name
active
open
closed
service
archived
changes
no_change
record_type
service
category
customer
service
category