When reporting a problem with any of the GoTo product APIs (GoToMeeting, GoToWebinar, GoToTraining, GoToAssist), we require the following details. The details will help us investigate the problem and determine whether it is a problem with the way the API is being called, or an issue on the API system.

Cut and paste the following template, complete it, and please send it to developer-support@logmein.com

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Product: {Enter your data here}

API Method: {Enter your data here}

Problem Description:

{Enter your data here}

 

Request URL: {Enter your data here}

Request Headers:

{Enter your data here}

Request POST Data (if applicable):

{Enter your data here}

 

Response http Code: {Enter your data here}

Response Body:

{Enter your data here}

 

Account ID: {Enter your data here}

Consumer key: {Enter your data here}

Email that was being used to create the access token: {Enter your data here}

 

OAuth Response:

{Enter your data here}

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#######                         EXAMPLE              ##################

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Product: GotoMeeting

Problem Description:

When getting the details for a specific meeting the value for „status“ is missing

API Method: „Get Meeting“

Request URL: https://api.getgo.com/G2M/rest/meetings/123456789

Request Headers:

Content-Type: application/json

Accept: application/json

Authorization: OAuth oauth_token=47a9b6ae3f145aee0123456789abcdef

Request POST Data (if applicable):

Response http Code: http/1.1 200

Response Body:

[ {

„createTime“ : „“,

„passwordRequired“ : „false“,

„status“ : „“,

„subject“ : „Test Meeting“,

„endTime“ : „2013-05-11T10:00:00.+0000“,

„conferenceCallInfo“ : „AT: +43 (0) 7 2088 2172\nDE: +49 (0) 811 8899 6929\nUS: +1 (626) 521-0016\nGB: +44 (0) 203 657 6779\nDE: 0 800 723 5120\nUS: 1 877 739 5902\nFR: +33 (0) 170 950 589\nAccess Code: 348-565-853“,

„startTime“ : „2013-05-11T09:00:00.+0000“,

„duration“ : 60,

„maxParticipants“ : 26,

„meetingId“ : 123456789,

„meetingKey“ : 123456789,

„meetingType“ : „scheduled“,

„uniqueMeetingId“ : 123456789

} ]

 

Consumer key: b5aae1045b2665811234567890abcdef

Email that was being used to create the access token: Joe.Smith@example.com

OAuth Response:

{

„access_token“:“a2e7ce7b24aff20c1234567890abcdef“,

„expires_in“:“30758399“,

„refresh_token“:“4311be2b38aa960c1234567890abcdef“,

„organizer_key“:“7400272155123456789“,

„account_key“:“NA“,

„account_type“:“NA“,

„firstName“:“Joe“,

„lastName“:“Smith“,

„email“:Joe.Smith@example.com

}