When reporting a problem with any of the GoTo product APIs (GoToMeeting, GoToWebinar, GoToTraining, GoToAssist), we require the following details. The details will help us investigate the problem and determine whether it is a problem with the way the API is being called, or an issue on the API system.

If you do not have complete content, fill in what you can.

Cut and paste the following template, complete it, and please send it to developer-support@logmein.com

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Product: {Enter your data here}

API Method: {Enter your data here}

Problem Description:

{Enter your data here}

 

Request URL: {Enter your data here}

Request Headers:

{Enter your data here}

Request POST Data (if applicable):

{Enter your data here}

 

Response http Code: {Enter your data here}

Response Body:

{Enter your data here}

 

Account ID: {Enter your data here}

Consumer key: {Enter your data here}

Email that was being used to create the access token: {Enter your data here}

 

OAuth Response:

{Enter your data here}

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#######                         EXAMPLE              ##################

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Product: GotoMeeting

Problem Description:

When getting the details for a specific meeting the value for „status“ is missing

API Method: „Get Meeting“

Request URL: https://api.getgo.com/G2M/rest/meetings/123456789

Request Headers:

Content-Type: application/json

Accept: application/json

Authorization: OAuth oauth_token=47a9b6ae3f145aee0123456789abcdef

Request POST Data (if applicable):

Response http Code: http/1.1 200

Response Body:

[ {

„createTime“ : „“,

„passwordRequired“ : „false“,

„status“ : „“,

„subject“ : „Test Meeting“,

„endTime“ : „2013-05-11T10:00:00.+0000“,

„conferenceCallInfo“ : „AT: +43 (0) 7 2088 2172\nDE: +49 (0) 811 8899 6929\nUS: +1 (626) 521-0016\nGB: +44 (0) 203 657 6779\nDE: 0 800 723 5120\nUS: 1 877 739 5902\nFR: +33 (0) 170 950 589\nAccess Code: 348-565-853“,

„startTime“ : „2013-05-11T09:00:00.+0000“,

„duration“ : 60,

„maxParticipants“ : 26,

„meetingId“ : 123456789,

„meetingKey“ : 123456789,

„meetingType“ : „scheduled“,

„uniqueMeetingId“ : 123456789

} ]

 

Consumer key: b5aae1045b2665811234567890abcdef

Email that was being used to create the access token: Joe.Smith@example.com

OAuth Response:

{

„access_token“:“a2e7ce7b24aff20c1234567890abcdef“,

„expires_in“:“30758399“,

„refresh_token“:“4311be2b38aa960c1234567890abcdef“,

„organizer_key“:“7400272155123456789“,

„account_key“:“NA“,

„account_type“:“NA“,

„firstName“:“Joe“,

„lastName“:“Smith“,

„email“:Joe.Smith@example.com

}